Refund Policy

Eligible for Refund:

1) Incorrect Unlocking Code:

In the rare event that our technician is unable to successfully unlock your device despite collaborative efforts and exhaustive troubleshooting, a refund will be issued promptly to compensate for any inconvenience caused.

2) Criteria Mismatch:

If your device does not meet the specific network criteria required for unlocking, you are entitled to a refund. Our commitment to transparency ensures that you only pay for successful unlocking services.

3) Premium Service Failures:

Our premium service is designed to provide expedited and comprehensive unlocking solutions. However, if unforeseen technical issues or other complications arise, resulting in a failed unlock attempt, you will receive a full refund of any payments made for both premium and standard services.

4) Remote USB Unlock:

Despite our best efforts, if the remote USB unlock service proves to be incompatible with your device or fails to produce the desired results, a refund will be promptly issued, reflecting our commitment to customer satisfaction.

5) Specific iPhone Issue:

Refunds will be issued exclusively in cases where an iPhone unlock fails due to the "Incompatible Sim" message. To ensure swift resolution, customers are required to provide video evidence documenting the unsuccessful unlock attempt.

Not Eligible for Refund:

1) Already Unlocked Phones:

To avoid unnecessary charges, please ensure that your device is not already unlocked before placing an order. Refunds will not be provided for orders placed for phones that are already unlocked.

2) No Unlocking Code Prompt:

If an unlocking code is purchased for an Android phone that does not prompt for a code when using an incompatible sim card, a refund will not be issued. It is the customer's responsibility to verify compatibility before purchasing.

3) Multiple Orders:

Refunds will not be granted for orders placed with multiple providers, regardless of notification timings. Please ensure that you carefully review your options and avoid duplicate orders to prevent any inconvenience.

4) Criteria Not Met:

Initial payments are non-refundable if your phone does not meet the specific requirements for upgrading from standard to premium service. Customers are encouraged to verify eligibility before proceeding with payment.

5) Wrong IMEI:

To ensure accurate processing, please double-check and verify the IMEI provided before placing an order. Refunds will not be provided for incorrect IMEI submissions.

6) Eligibility Check:

As part of our comprehensive unlocking process, eligibility checks are conducted to assess compatibility and feasibility. Please note that these checks are non-refundable, regardless of the outcome.

7) Blocked/Blacklisted Phones:

Due to legal restrictions and network regulations, refunds will not be issued for phones that are blocked, stolen, or reported lost. It is essential to verify the status of your device before proceeding with unlocking services.

8) Hard-Locked Phones:

Refunds will not be provided for phones that are hard-locked by the carrier, as this indicates irreversible restrictions imposed by the network provider.

9) Specific Device Issues:

Devices that are hard-locked or fail to prompt for a code (in the case of Android devices) are not eligible for refunds. It is recommended to resolve any existing issues before initiating the unlocking process.

10) Delay in IMEI:

Refunds will not be issued for delays in processing IMEI. While we strive to provide efficient service, unforeseen delays may occur due to technical or administrative reasons.

11) Existing Device Issues:

Phones with pre-existing issues such as blacklisting, activation lock, or hardware malfunctions are not eligible for refunds. Customers are advised to address these issues before attempting to unlock their devices.

12) iCloud Activation Lock on iPhones:

If a device is rendered unusable due to iCloud activation lock, refunds for sim unlocks will not be provided. Customers are encouraged to check for activation lock status or seek iCloud removal services before proceeding with unlocking services.

13) Sony/Samsung Errors:

Refunds will not be issued if a device has exceeded the maximum number of incorrect unlock attempts. It is essential to ensure accurate information and eligibility before initiating the unlocking process.

Customers are advised to ensure their devices are in working order and meet the specified criteria before purchasing our services. We are committed to providing reliable and effective unlocking solutions, and our refund policy reflects our dedication to customer satisfaction and transparency.